Shipping Information
Yes, we ship worldwide directly from Argentina. No matter where you are, we can deliver our luxury fireplaces right to your doorstep.
Estimated delivery time is 10 to 15 business days after payment is confirmed. Delivery times may vary slightly depending on customs processing and local logistics.
Shipping costs vary depending on the destination and the type of fireplace. In many cases, we offer discounted or complimentary shipping. You can calculate the cost at checkout by entering your country and postal code.
Yes, some countries charge import duties or taxes. These are the buyer’s responsibility and depend on your local customs regulations. Please consult your local customs office for more information.
Yes, all of our fireplaces come with a 10-year international warranty covering manufacturing defects. We also provide dedicated post-sales support for any issue that might arise.
Each shipment includes the fireplace (fully or partially assembled depending on the model), an installation guide, essential accessories (such as burners, funnels, and mounting parts), and secure packaging for international transport.
Frequently Asked Questions
Can I pay in my local currency?
Yes, our store accepts international payments and automatically converts currency based on the current exchange rate at the time of purchase.
What payment methods do you accept?
We accept international credit and debit cards, PayPal, bank transfers, and optionally cryptocurrencies. All transactions are secure and encrypted.
How are the fireplaces made?
Our fireplaces are handcrafted in Argentina using high-quality materials such as stainless steel, treated iron. Each unit is carefully inspected to ensure top-level durability, safety, and aesthetics.
What fuel type do your fireplaces use?
Our fireplaces are exclusively designed to run on wood logs (firewood). We do not offer gas, electric, or bioethanol models. This ensures a traditional, natural flame experience with high heat output and authentic ambiance.
Are they safe for indoor use?
Yes. All of our fireplaces are designed for safe indoor use and comply with strict international safety standards. We provide detailed installation guides and technical support if needed.
Do you have a distributor in my country?
We have official distributors in select countries. If your region is not covered, your order will be shipped directly from our main factory in Argentina with the same quality guarantee and international support.